Amity365 provides in-app virtual agents for appointment booking, webinars, support, and customer engagement.

What features does Amity365 offer?

It includes appointment booking, inbound/outbound calling, help desk agents, webinars, and receptionists.

FAQs | Get Answers About Amity365’s Virtual Agent Platform

What is an AI Voice Agent?

An AI Voice Agent is a digital assistant that can hold natural, human-like conversations over the phone. It can answer questions, make calls, qualify leads, book appointments, host webinars, provide support, and more — all without human involvement.

How is this different from a traditional IVR or chatbot?

Unlike rigid phone menus or text bots, our AI understands natural language, handles back-and-forth conversations, and adapts in real time. It sounds and feels like talking to a real person.

Do callers know they're talking to AI?

That’s up to you. Our agents sound human, but we recommend transparency where appropriate. Some clients open with a friendly, “Hi, I’m Nora, your AI assistant” to set the tone.

Can the AI book appointments?

Yes. It integrates with your calendar (Google, Outlook, Microsoft 365, etc.) and can handle booking, rescheduling, cancellations, and reminders.

Can I upload my own call script or workflow?

Absolutely. You can train the agent using your own scripts, FAQs, or documentation. We also offer onboarding support to help build the best possible conversational experience.

Does it understand multiple languages?

Yes. Our agents support multiple languages and regional accents. You can select the right voice and language based on your customer base.

Can it transfer to a live agent if needed?

Yes. The AI can warm-transfer calls to a live person or collect details for a callback, depending on your preferred workflow.

Is it capable of hosting webinars or presentations?

Yes. Our agents can present slides, narrate demos, guide audiences, and even answer common questions in a live or recorded format.

What tools can it integrate with?

Amity365 integrates with CRMs (Salesforce, HubSpot, Zoho), help desk platforms (Zendesk, Freshdesk, ServiceNow), calendars, ticketing tools, and other APIs.

Can I use it with my existing phone number or VoIP system?

Yes, you can forward calls to our system or use your own numbers with SIP/VoIP integration.

Can I customise the agent’s voice and tone?

Yes. You can choose from a wide range of voices, accents, tones, and speech styles — or we can help you create a branded voice persona.

Is my data secure?

Yes. We use end-to-end encryption and follow GDPR, CCPA, and other data privacy standards. You control who can access your data.

Are the calls recorded?

By default, yes — for quality assurance and training purposes. You can enable or disable call recording or transcription as needed.

Can I review transcripts or call summaries?

Absolutely. Every conversation can be transcribed and logged with summaries available in your dashboard.

How long does it take to get started?

You can be up and running in as little as a few hours. We provide a guided onboarding process and can tailor your AI agent quickly to your needs.

Do I need to code anything?

No coding is required. You can configure scripts and flows with our no-code interface. Advanced users can optionally use APIs and custom triggers.

Do you offer support?

Yes, we provide onboarding support, ongoing help via email and chat, and premium SLAs for enterprise plans.

How much does it cost?

We offer flexible plans based on usage, features, and integrations. Contact us for a custom quote or check out our Pricing page →.

Can I try it before I commit?

Yes — we offer a free live demo, and in some cases, a pilot program to test the AI agent with your real business workflows.

Got Questions About Our AI Voice Agents?

FAQs