Powerful Features That Bring Your AI Voice Agent to Life

Smarter Conversations, Smarter Workflows

From lifelike voice and contextual understanding to seamless integrations and analytics — Amity365 AI agents are packed with the features you need to deliver next-generation customer and employee experiences.

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Human-Like Voice Technology

Natural Speech Synthesis

Your AI agent sounds human — not robotic. With realistic tone, pace, emotion, and expression, conversations feel genuine and relatable.

Context-Aware Responses

It listens, thinks, and responds naturally — understanding the flow of conversation, handling interruptions, and managing objections or confusion gracefully.

Multilingual & Accented Voice Options

Speak to your customers in their preferred language or dialect, using accent-aware models for global reach.

Industries We Serve

Healthcare
Real Estate
Education
Professional Services
E-Commerce & Retail
Banking & Insurance
Corporate IT & Internal Support

Customisable Personality & Branding

Fully Custom Voice Persona

Choose voice tone, gender, accent, and vocabulary to match your brand's personality.

Custom Scripts & Training

Upload your call scripts, FAQs, compliance statements, or training material — the agent learns and delivers exactly what you need.

Brand-Aligned Behaviour

From greetings to tone of voice, every interaction feels like it’s coming from your team, not a generic bot.

Two-Way Natural Conversations

Two-Way Natural Conversations

Not just reading scripts — our agents engage dynamically, handling real dialogue with branching paths and smart pivots.

Live Call Transfer

Need a human to take over? The AI can warm-transfer calls, or queue for callbacks.

Message Capture amp; Logging

When no transfer is needed, the AI can take down a message and pass it to your team via email, CRM, or help desk system.

Workflow Automation

Appointment Booking & Reminders

Integrate with your calendar (Google, Outlook, Teams, etc.) to book, reschedule, and confirm meetings on the fly.

CRM, Calendar & Help Desk Integration

Push call outcomes and data directly into your existing platforms — HubSpot, Salesforce, ServiceNow, Freshdesk, and more.

Ticket Creation & Routing

Log IT or customer support tickets automatically, with categorised tags, timestamps, and escalation triggers.

Smart Campaign Tools

Outbound Call Campaigns

Launch high-volume outreach campaigns for lead generation, surveys, or event invites — with built-in voice logic and reporting.

Lead Qualification

Use branching question trees and AI analysis to segment leads based on urgency, budget, or readiness.

Surveys & Feedback Calls

Gather structured feedback from customers in a conversational tone — automatically summarised into reports.

Insights & Analytics

Call Summaries & Transcripts

Every conversation is transcribed and summarised — giving you full visibility into what was said, by whom, and what action was taken.

Dashboard Reporting

Track call volume, booking rates, sentiment trends, resolution time, and more in one easy-to-use dashboard.

Keyword & Intent Detection

See which terms your customers use most, and how they engage with your service — helpful for marketing, training, and planning.

Security & Compliance

Data Privacy by Design

GDPR-compliant call logging, encryption, and access control ensure your data — and your customer’s data — is always protected.

Role-Based Access & Audit Trails

Control who can view, train, and export conversation data — all tracked with logs for transparency and auditing.

Scalability & Reliability

Cloud-Native Infrastructure

No on-premises hardware needed. Deploy and scale globally with 99.9% uptime.

Thousands of Calls in Parallel

Your AI team can handle thousands of conversations at once — no delays, no burnout, no hiring bottlenecks.

Custom Workflows Per Use Case

Need a different flow for sales vs. support vs. events? No problem — design and assign workflows per role, department, or campaign.