Automate Frontline Support with AI That Listens, Understands, and Solves

Automate Frontline Support with AI That Listens, Understands, and Solves

Amity365’s AI voice agents provide intelligent Level 1 support across voice channels — handling common issues, logging tickets, and escalating when needed.

Support That Never Sleeps

Customer support expectations have changed — people want help now, not tomorrow. With Amity365, your AI agent becomes the first voice your customers hear when they need help — offering consistent, immediate answers to common issues, and routing complex queries where they need to go.

Whether answering inbound calls, troubleshooting basic problems, or logging tickets in your system, our AI does it all — 24/7.

Core Capabilities

First-Level Support

Responds to common queries, follows troubleshooting workflows, and guides callers through standard processes.

Ticket Logging & Routing

Creates help desk tickets, tags issues, and escalates to the right human teams when required.

Voice-to-Case Sync

Integrates with your ITSM tools (like Zendesk, Freshdesk, ServiceNow, etc.) to log cases instantly.

Multilingual Support

Provide support in multiple languages for your global user base.

Secure & Compliant

All conversations are handled securely with logs available for QA and compliance checks.

Real-World Use Cases

IT Support Desks

Password resets, access requests, software help

E-Commerce & Retail

Order tracking, returns, FAQs

Finance & Insurance

Account questions, document status, claims updates

HR & Internal Help Desks

Onboarding help, leave balance info, policy guidance

Telecom & Utilities

Service issues, top-up help, fault reporting

Benefits

Faster Response, Better Experience

No more hold times. Get instant help — every time.

Reduce Human Workload

Let your team focus on critical cases while AI handles the rest.

Cost-Effective Scaling

Support more users without expanding your headcount.

Data-Driven Insights

Get reports on call patterns, resolution rates, and escalation triggers.

Example: E-Commerce Support Call

A customer calls asking about their delivery status. Nora, the AI agent, verifies the order number, checks delivery status from your backend, and confirms the ETA. If the order is delayed, she offers an apology and sends an SMS update.

FAQs

Can the AI escalate to human agents?

Yes — any time the AI is unsure, it can instantly hand off or offer a call-back request.

Does it log support calls?

Absolutely. Every interaction can be logged and pushed to your help desk or CRM.

Can we train the AI on our knowledge base?

Yes — it can be trained on existing documentation, FAQs, or product manuals.