AI-Powered Front Desk & Receptionist Agents

Always Welcoming, Always Available — AI Receptionists for the Modern Business

Greet callers, route queries, take messages, and book appointments — all handled by intelligent, voice-powered AI agents who never miss a call.

Reinvent Your First Impression

Your front desk is often the first point of contact with a customer, partner, or supplier. Amity365’s AI Receptionist ensures every caller gets prompt, professional, and accurate assistance — day or night.

Our AI agent acts as your virtual front desk: answering calls, asking the right questions, routing them appropriately, or collecting key information to log into your systems.

Key Capabilities

Call Answering with a Human Touch

The AI agent welcomes every caller with a natural, brand-aligned voice — no more impersonal IVRs or missed calls.

Smart Call Routing

It listens, understands the intent, and connects the caller to the right department, team, or person in real time.

Message Taking & Logging

Unavailable? No problem. The AI agent can capture detailed messages, categorise them, and send them to your team via email or CRM.

Appointment Scheduling

Need to book a visit or consultation? Your AI receptionist can schedule directly into your calendar and send reminders to clients.

Multilingual Greeting & Interaction

Welcoming visitors or callers from different regions? Our AI agents support multiple languages with culturally appropriate tone and pronunciation.

Real-World Use Cases

Clinics & Medical Centres

Answer patient inquiries, confirm appointments, and route urgent calls.

Real Estate Offices

Greet clients, schedule property viewings, and pass on messages to agents.

Corporate Front Desks

Manage external calls, internal transfers, and visitor call-ins for large organisations.

Retail & Service Businesses

Act as the first line for customer queries, store information, or pickup requests.Why Use an AI Receptionist?

Why Use an AI Receptionist?

Never Miss a Call

Your AI receptionist is always on — 24/7, including weekends and holidays.

Professional, Polished, and Consistent

Every caller hears a friendly, clear voice that accurately follows your greeting and handling instructions.

Frees Up Human Staff

Your team can focus on high-value interactions while routine and repetitive calls are fully managed by AI.

Better Customer Experience

No more being put on hold or sent to voicemail. Every query is handled or routed without delay.

Tech That Works for You

Natural Language Understanding

Detects caller intent and adapts responses.

Live Escalation

Transfers to a real human agent if required.

CRM + Calendar Integration

Logs messages, updates tickets, and handles bookings.

Data Privacy Built-In

Compliant with major data handling regulations.

Example: AI Receptionist in a Clinic Setting

A patient calls after-hours to ask about a flu vaccine. The AI agent provides information, offers booking options, and confirms an appointment. The staff returns the next morning to a full calendar and detailed call logs — no voicemails, no missed opportunities.

FAQs

Can it forward calls to my team?

Yes — the AI receptionist can intelligently transfer calls to mobile, landlines, or Teams/VoIP systems.

Can I customise the greeting?

Absolutely. You can script exactly how the agent welcomes and interacts based on your brand’s tone.

What happens after-hours?

The AI remains live 24/7 and can either forward calls, take messages, or manage them based on your preferences.